FAQs

1. Where do you ship?

We currently ship to the following countries only:

United States

Canada

United Kingdom

Australia

Germany

France

Orders outside these countries will not be processed at checkout.

2. How long does delivery take?

Our average delivery time is 7–15 business days, depending on your location and the product ordered. In rare cases (like high demand or shipping delays), it may take up to 15–20 business days. Don’t worry — you’ll receive tracking information to follow your order every step of the way.

3. Do I have to pay for shipping?

No — we offer Free Standard Shipping on all U.S. orders.

4. How can I track my order?

Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your package online anytime.

5. What if I receive a damaged or defective item?

Your satisfaction is our priority. If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos, and we’ll send you a free replacement or full refund.

6. Can I cancel or change my order?

We process orders quickly, so changes or cancellations must be made within 12 hours of placing your order. After that, the order may already be on its way.

7. What payment methods do you accept?

We accept all major credit/debit cards and PayPal through our secure checkout system. Your information is always safe with us.

8. Do you offer returns or refunds?

Yes. If you’re not satisfied with your purchase, you can request a return within 30 days of delivery (items must be unused and in original packaging). Please visit our Return Policy page for full details.

9. Is my personal information secure?

Absolutely. Our website uses SSL encryption and secure payment gateways to ensure your personal and payment details are always protected.

10. How can I contact you?

You can reach us anytime via our Contact Us page or by emailing our support team. We respond to most inquiries within 24 hours.